They thought they needed a better website.
A short description of the client, the business and the situation they were in.
They came with +
Describe the problem, request or decision the client originally brought to you.
What I found +
Describe what you found once you looked beyond the obvious problem.
What we changed +
Describe the decisions, direction or work that changed as a result.
Why it mattered +
Explain why the change mattered for the business.